Refund policy

1. Delivery Delay

Chennai Orders

• Delivery will be arranged on the 2nd business day.
• If delivery is delayed beyond this, the order amount will be refunded as loyalty points.

Non-Chennai Orders

• Only the dispatch date can be assured.
• If delivery exceeds the mentioned timeline:
• The issue will be raised with the courier partner.
• Delivery will be arranged within 24–48 hours.
• If delayed further, reshipment will be processed.

2. Out-of-Stock Items

• You will be informed if a product is out of stock.
• The product amount will be refunded as loyalty points.

3. Refund Method

• All refunds will be issued as loyalty points.
• Loyalty points can be redeemed as store credit on future orders.

4. Damaged Items

• Clear photographs of the damaged items must be shared.
• After verification, the refund will be issued as loyalty points.

5. Cash/Online Refund

• Cash or bank refunds are not available.
• Refunds are processed only as loyalty points.

6. Missing Items

• If any item is unavailable, we will notify you in advance.
• For missing items after delivery:
• Verification will be done using photos of the products received.
• The photo of the physical invoice attached to the order will also be cross-checked.

7. Quality Complaints

• The issue must be clearly explained to our customer support team.
• Refund or replacement is subject to management approval after evaluation.

8. Refund Processing Time

• Refunds will be issued within 48–72 business hours from the date of delivery.

9. Complaint Window

• All complaints must be raised within 24 hours of delivery.